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      • HeiChat

      HeiChat is a Shopify-native AI assistant built to handle support, guided selling, and operational follow-up in one place. Instead of acting like a generic chat widget, it learns your products, store policies, and order context so it can answer real storefront questions.

      What HeiChat helps you do

      • Answer common pre-sale and post-sale questions around the clock.
      • Recommend products during live conversations instead of only replying to support requests.
      • Collect leads, create tickets, and hand off complex cases to human agents.
      • Connect Shopify conversations with tools such as email, Klaviyo, webhooks, WhatsApp, and Messenger on supported plans.

      Why the Shopify context matters

      HeiChat works best because it is tied to your store data:

      • It learns product information, including pricing, availability, and variants.
      • It uses store policies for shipping, refunds, privacy, and other service questions.
      • It can work with order details and custom order metafields on advanced plans.

      That means the quality of your answers depends less on generic prompts and more on how well your store is configured in Setup.

      Dashboard: your first health check

      Open Shopify Admin > Apps > HeiChat to review the dashboard before changing anything else.

      The dashboard gives you a view of:

      • AI-generated sales
      • Support tickets created by AI
      • Leads collected
      • Unique visitors who interacted with HeiChat
      • Conversations handled
      • AI messages sent

      The top of the page also tells you whether the widget is active on your storefront theme. If activation is off, customers will not see HeiChat even if everything else is configured correctly.

      Subscription and usage summary

      At the bottom of the dashboard you can quickly verify:

      • Your current plan
      • The next billing date
      • Current cycle token usage
      • Extra token usage

      This is the fastest place to confirm whether a traffic spike, a campaign, or a configuration change is affecting usage as expected.

      When merchants usually start here

      • Right after installation, to confirm the widget is active.
      • After changing plans or buying add-ons, to watch usage and limits.
      • After major promotions, to compare sales, leads, and conversations.
      • During weekly or monthly reviews, to see whether AI is reducing workload and creating revenue.

      After reviewing the dashboard, continue to Setup and complete the core configuration before evaluating conversation quality.